Omni-Channel Inbox

Shared Inbox Software for Seamless Communication Across Every Channel

Communicate with your customers across email, SMS, and WhatsApp from one shared inbox.

Shared inbox
Inside Circle's Shared Inbox

Discover the innovative tools and benefits designed to elevate your business.

Shared Inbox

Bring all your email accounts, support channels, and email, sms, call & social inbox into a single, easy-to-navigate interface. No more switching between apps and accounts. Respond to messages with a centralized inbox.

Shared inbox panel

Task Management and Collobaration.

Assign conversations to teammates, set priorities, and leave internal notes. Every ticket keeps a full history, so anyone can pick up where the last person left off.

Pending tickets panel

Admin All Messages

Get a complete overview of all messages across every channel in one unified admin view. Monitor, manage, and respond to every conversation from a single place.

Admin all messages panel

Social Interaction to Lead Conversion

Seamlessly integrate WhatsApp into your communication workflow and interact with customers via the world's most popular messaging app.

Social interaction channels
Benefits of Omni-Channel Inbox

Experience effortless connectivity with streamlined messaging, ensuring your support team stays synchronized and productive across all platforms.

Unified Communication

Say goodbye to scattered conversations across different platforms. With Multi-Channel Integration, all your communication channels are seamlessly connected, allowing you to view and respond to messages from email, social media, and more in one unified inbox.

CSAT Report and Analytics

Save time and resources by managing all your communication tasks from a single interface. No more switching between tabs or platforms — everything you need is right at your fingertips, enabling you to respond to customers faster and more efficiently.

Improved Customer Engagement

By staying on top of messages and inquiries across multiple channels, you can provide prompt and personalized responses to customers, leading to higher engagement levels and increased customer satisfaction.

Comprehensive Insights

Sentiment scoring of conversations with an AI agent that helps your support team manage every interaction.

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